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Introducing 14 New Remote Management Apps
for the Analyst Portal  
 
We're excited to introduce you to 14 new Remote Management apps as part of the existing Service Management Stream! These modern, web-based, user and device management tools for Analysts help further maximize productivity, deliver faster problem resolution and increase end user satisfaction.

Check out our webinar recording to see a technical overview demo and learn more about how these apps fit into the existing Cireson apps for SCSM. 

Join us next week for a second webinar about installation and configuration of these new apps.
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New Training Courses for Cireson and Microsoft System Center

Cireson Product Updates

We're constantly innovating and enhancing the functionality, performance, and security of our products to help maximize efficiency and productivity. Check out the latest updates that have recently been released below which include bug fixes and new functionality. 

These are all available for immediate download and use by licensed customers here. 
 
  • Outlook Console 8.0.2
  • Group Assign 8.0.2
  • SCSM Ticker App 8.0.1
  • Notify Analyst 8.0.5
  • Asset Excel 8.0.0
  • SMP 8.9.5
  • Asset Management 8.1.1
How to Securely Expose the Cireson Portal for SCSM to the Internet for External Access
 
We're often asked how one can securely expose the Cireson Portal for Service Manager to the Internet. Our advice is that it’s no different than exposing any other web application to the Internet and depends on the customer’s network topology and internal security policies.

Check out a working example with reference architecture in a recent blog post that can be adjusted to suit your specific environmental needs.

Read the full post here. 
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Join our Global Support team on Fridays for free, quick webinars filled with Cireson tips and tricks. View the schedule and register. 
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Sign-up for monthly service management, asset management, System Center, and Cireson product webinars. Check out upcoming sessions and register. 

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Get the most out of your System Center investment
and maximize use of
the Cireson solutions. We have training programs to fit your needs, role, timeline, and budget.

From Our Blog:
How to Enhance the Cireson Change Calendar for SCSM

Sometimes when you look at the Change Request Calendar, do you ever wonder who will be on-call during your change week or day? Has there been a time that a change goes horribly wrong, and you find yourself struggling to figure out who to contact to help with your roll back?

A lot of times I find myself helping a client with either a go-live and/or upgrade and it does not always go as smoothly as it should. The question I usually ask is, who can we contact to help with this change? Or who is the person on call to do the roll back? Usually, I get a general answer of “department so and so can do it”. Okay, great, but that is not a fast-enough response. We need to get the direct person that is supposed to be on call for this sort of change.

Check out the rest of the blog post to see how you can customize the Change Calendar to have the information you need in front of you. 

Continue reading here. 
In Case You Missed It:
How to Organize Your CustomSpace with a Script Loader

One the many great things about the Cireson Analyst Portal is the ability to apply your own customizations. Whether you are doing it yourself or working our Consulting Team, there are so best practices to follow to ensure long term success.

To start, the CustomSpace folder is THE place for customizations to live. This folder is protected from changes made by Portal updates. You can make changes that affect tasks (using custom.js) or styles (using custom.css) as well as manage templates and additional files.

Read more in our latest blog post here. 
Giving Back: Wild Futures
#ciresoncares

At Cireson, we strive to not only make IT better, but to do our part in making the world a better place as well. We do this by donating some of our time and profits to social-change organizations so they can amplify their impact. 

With a passion for primates (IT Monkey), one organization we work with is Wild Futures. They're a UK charity founded upon five decades of experience as a leader in the field of primate welfare and conservation, environmental education, and sustainable practice. They are committed to protecting primates and habitats worldwide.
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Meet our adopted Black-capped Capuchin Monkey, Banjo. He was born in 2009, loves being in the front row at feeding times, and is best friends with his sister, Roccita.