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Join us for Parts 2 & 3 of our ITSM Webinar Series:
Efficient Handling of Service Requests &
Proactive Change Management 

 
In the first part of our webinar series, we looked at best practices for building an Incident Request program using SCSM and Cireson. Check out the recording to see how to get started, and see a deep dive of the free Analyst Portal Community app. 

Join our ITIL-certified System Center experts for parts 2 and 3, which will be focused on maturing your ITSM program with Service Request Fulfillment and Change Management best practices. 
Register Now
Life Beyond IT Incident Management 
 
Congratulations! You have successfully implemented IT Incident Management in your organization. This means you have processes and tools in place that aid your Analysts in resolving almost every type of IT issue likely to emerge in your company in a timely manner. You also have in place the ability to capture, analyze, and report on metrics that will help spot trends and measure workloads so that you can allocate resources more efficiently.
ITIL best practices for ITSM
Time to put your feet up and call it a day, right?

Not so fast. Incident Management is just one spoke on the ITIL wheel that will help keep your business on the road. Two other major spokes are Service Request Fulfillment and Change Management, and they are just as important. 

Read the full post to learn why Service Request Fulfillment and Change Management are just as important as
Incident Management and how to further mature your organization's ITSM program. 
Select Cireson Code Now Available on Github 

We’re passionate about the System Center community and working together to increase IT productivity for organizations around the world. To enable further innovation, we’ve made our code for two apps, Project Server Connector and Asset Barcode, public on Github. 

Feel free to leverage our application to build something of your own. If you do, we’d love for you to share it on the Cireson Community so others can benefit from your experience and expertise as well. For more information, please visit the Cireson Community
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Free Training Fridays

Join our Global Support team on Fridays for free, quick webinars filled with Cireson tips and tricks. View the schedule and register
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Live Webinars 

Sign-up for monthly service management, asset management, System Center, and Cireson product webinars. Check out upcoming sessions and register

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Training Courses

Get the most out of your System Center investment
and maximize use of
the Cireson solutions. We have training programs to fit your needs, role, timeline, and budget.

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We're constantly innovating and enhancing the functionality, performance, and security of our products to help maximize efficiency and productivity. Check out the latest updates that have recently been released below which include bug fixes and new functionality. 

These are all available for immediate download and use by licensed customers here

 
  • SMP 8.12.9
  • CAM 8.2.0
  • MAWI 8.0.5
  • Control Center 4.0.5
  • Remote Management 5.1.0 with Software Deployment 
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At Cireson, we strive not only to make IT better, but to do our part in making the world a better place as well. We do this by donating some of our time and profits to social-change organizations so they can amplify their impact. 

With a passion for primates (IT Monkey), one organization we work with is Wild Futures. They're a UK charity
 founded upon five decades of experience as a leader in the field of primate welfare and conservation, environmental education, and sustainable practice. They are committed to protecting primates and habitats worldwide.
San Diego Gives Back: Ronald McDonald House Charities 

Earlier this month, some of the San Diego office had the pleasure of volunteering at their local Ronald McDonald House Charity. Ronald McDonald House Charities has been helping millions of families with sick children find comfort and support when they need it most. Their programs, tailored to meet the urgent needs of each community, can now be found in more than 64 countries and regions across the globe.
 
San Diego’s Ronald McDonald House offers lodging and support to families during their child’s hospitalization. Guests with seriously ill or injured children may be eligible to stay overnight, with daytime resources available through the Family Care Center. Our team spent time in the Family Center, cooking and serving lunch and interacting with families.