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Say Hello to the New Free Analyst Portal Community App 
Web-Based Incident Management & Self-Service for SCSM
  
Following ITIL recommendations, Cireson currently offers a Self-Service Portal for end users to submit their own requests for expedited resolution and improved end user satisfaction. 

To further mature your ITSM program, and in keeping with ITIL best practices, we're excited to introduce the new Analyst Portal Community app! This web-based Incident Management Portal enables Support Teams to create, edit, and manage Incidents on the fly from any browser, device, and OS. 

Both the Analyst Portal Community and Self-Service Portal Community apps seamlessly integrate with Microsoft Service Manager for a streamlined end-to-end experience. 
Free Download
New Training Courses for Cireson and Microsoft System Center

Join us for a 3-Part ITSM Webinar Series: 
Journey Through ITSM with Cireson & Service Manager

 
Are you looking to improve end user satisfaction? Deliver faster Incident Resolution?  Mature your current ITSM program? No matter what your needs are, we have you covered!

Join our ITIL-certified System Center experts for a 3-part webinar series focused on improving end user satisfaction and enhancing service delivery with SCSM and Cireson solutions, including the new free Analyst Portal Community app. We'll walk you through the journey of Incident Management, Service Fulfillment and Change Management to align your ITSM program with ITIL best practices.  We'll share tips for developing a mature ITSM program and focus on elements to ensure your ITSM goals are achieved. 
Register Now
How to Achieve First-Call Resolution
with Cireson Remote Management 

 
First call resolution (FCR) is an important metric that is becoming more popular within organizations. The goal of FCR is to resolve a customer’s issue the first time they raise it with the support desk, therefore saving time and money by eliminating the need for a follow-up call from either the customer or the IT engineer who was assigned the issue.

Our 14 new Remote Management apps give your IT Support Team the power to view and remotely troubleshoot devices, users, processes, deployments and more, thereby maximizing the team’s productivity and helping them achieve those FCR SLAs set by the organization.


Read the full post here
 
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Free Training Fridays

Join our Global Support team on Fridays for free, quick webinars filled with Cireson tips and tricks. View the schedule and register
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Live Webinars 

Sign-up for monthly service management, asset management, System Center, and Cireson product webinars. Check out upcoming sessions and register

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Training Courses

Get the most out of your System Center investment
and maximize use of
the Cireson solutions. We have training programs to fit your needs, role, timeline, and budget.

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We're constantly innovating and enhancing the functionality, performance, and security of our products to help maximize efficiency and productivity. Check out the latest updates that have recently been released below which include bug fixes and new functionality. 

These are all available for immediate download and use by licensed customers here

 
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At Cireson, we strive not only to make IT better, but to do our part in making the world a better place as well. We do this by donating some of our time and profits to social-change organizations so they can amplify their impact. 

With a passion for primates (IT Monkey), one organization we work with is Wild Futures. They're a UK charity
 founded upon five decades of experience as a leader in the field of primate welfare and conservation, environmental education, and sustainable practice. They are committed to protecting primates and habitats worldwide.